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Terms and conditions
01
General
Our top priority is mutual understanding and fairness. These general terms and conditions, which are the exclusive basis of our range of services, serve to ensure clarity and to prevent misunderstandings.
02
Services
We provide coaching / training or consulting services, in some cases also by freelance employees who are qualified and authorized as trainers / coaches / consultants. The scope, form, topic and goal of the services are individually determined on the basis of the service descriptions. We provide services in particular in the form of advice, coaching, face-to-face training, live online training and e-learning.
03
Technology in live online sessions
Online seminars are held using a web conferencing platform, usually Zoom. We strive to always achieve the best possible display quality, but ultimately we have no influence on the availability and error-free functioning of the software or the performance of the Internet. The participants are responsible for their own technology. No claims for compensation can be derived from faulty technical functions.
04
Third party service
For services that we do not provide ourselves, it is recommended that a separate contract be concluded with the respective provider. We are not liable for these services.
05
Open events
Registrations must be made in writing. You can register online, e-mail, letter or fax.
Upon receipt of the registration, the participants will receive a registration confirmation. The invoice is due no later than 4 weeks before the start of the event, in the case of shorter-term registration immediately.
06
Customized coaching, training and advice
- Customer-specific services: The type, scope, form, subject matter and goal of the service to be provided are each contractually agreed between the client and us. This relates to customer-specific training (face-to-face or live online), coaching and consulting services.
- Fees and additional costs: The first contact is free of charge. A fee is agreed separately on an hourly basis for meetings, as-is analyzes, preparations and other tasks that are to be carried out jointly with the client or third parties. A daily or flat fee is agreed for coaching, trainings or workshops and moderations. Surcharges to be agreed separately will be charged for work on weekends or public holidays. Travel and accommodation costs are regulated in a separate ancillary costs agreement. All services are subject to statutory VAT.
- Billing modalities: Unless otherwise stipulated in an individual contract, 50% of the agreed fees and other costs are due upon confirmation of the order. The other 50% will be charged according to the performance. ‘Partial invoices will be issued for long-term orders. Invoices are due immediately and without deduction upon receipt. Offsetting and retention rights against due payment claims are excluded. If an appointment cannot be kept by the customer, both contracting parties will endeavor to find an alternative appointment within 3 months. If no date can be found within 3 months for reasons for which the client is responsible, the order is deemed to be canceled.
07
Change and cancellation conditions
In the event of postponements caused by us to provide the service, the following rules apply:
- If we notify the client of the need for postponement longer than 14 days prior to the deployment date, no claims will arise.
- If we notify us of the need to postpone the appointment within the 14-day period up to 2 days before the agreed date, the client can claim a 20% discount on the agreed fee as compensation.
- If we notify us of the need to reschedule the date one day before or on the day of the agreed provision of services, the client can claim 50% of the agreed fee as a discount. These regulations do not apply to force majeure.
The following fee regulations apply for postponements and cancellations initiated by the client:
- Notification of cancellation longer than 4 weeks before the agreed service / date: free of charge
- Notification of cancellation more than 14 days before the agreed service / date: one third of the agreed fee.
- Notice of cancellation 14 days or less before the agreed service / date: two thirds of the agreed fee.
copyright
Seminar participants and contractual partners recognize our copyright on the documents created. Duplication and / or distribution is only permitted with our prior consent. Elaborated documentation may only be used for the purposes of the participants or other contractually defined purposes.
08
Copyright
Seminar participants and contractual partners recognize our copyright on the documents created. Duplication and / or distribution is only permitted with our prior consent. Elaborated documentation may only be used for the purposes of the participants or other contractually defined purposes.
